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Tala Boosts Efficiency and Customer Experience with ComplyAdvantage's AI-Driven Compliance

Tala's partnership with ComplyAdvantage speeds up loan approvals. The AI-driven solution boosts customer identification and risk assessment, ensuring secure and swift service for 10 million customers worldwide.

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Tala Boosts Efficiency and Customer Experience with ComplyAdvantage's AI-Driven Compliance

Tala, a global financial platform offering credit, savings, and payment services, has seen significant improvements in operational efficiency and customer experience after adopting AI and automation resources from ComplyAdvantage. With over $6 billion lent to more than 10 million customers worldwide, Tala sought a robust compliance solution to meet its objectives and navigate complex financial crime risks.

Tala approached ComplyAdvantage to bolster its compliance strategy, which centres around proactive risk awareness, interdepartmental alignment, and a strong compliance culture. The platform required a screening solution that offered automation, ease of use, flexibility, scalability, and rigorous adherence to regulatory constraints. ComplyAdvantage's offering stood out, providing low-latency customer screening, global data coverage, and an intuitive user interface.

Since integrating ComplyAdvantage's solution, Tala has been able to approve loan requests more swiftly, leading to an increase in client acquisition rates. The platform has benefited from improved customer identification and risk assessment regarding sanctions, watchlists, adverse media, and politically exposed persons. ComplyAdvantage's integration features and user-friendly interface have been key to this success.

Tala's partnership with ComplyAdvantage has enhanced its operational performance and regulatory compliance, enabling it to better serve its global client base. With over $6 billion lent and 10 million customers worldwide, Tala's ability to quickly and securely assess risk has been significantly bolstered, ensuring it can continue to grow and meet the diverse needs of its customers.

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