Retirement Benefits in Kazakhstan: Key Concerns for Local People
Accessing Your ENPF Personal Cabinet: A Step-by-Step Guide
In Kazakhstan, managing your pension savings through the Unified Accumulative Pension Fund (ENPF) requires a secure login process. Here's a guide to help you regain access to your account, especially when you don't have access to your phone or have forgotten your password.
1. Leverage E-Government Portal
If your ENPF account is linked to your egov.kz account, you can log in via the government portal using your National ID number and a password or other ID verification methods available there.
2. Password Recovery without Phone Number
If the system requires a phone number for password reset and you no longer have access to it, see if there's an alternative method like email or answering security questions. If no alternatives are offered online, contact ENPF support.
3. Contact ENPF Customer Support or Visit an Office
- Support Hotline: Call ENPF’s official support number. Explain your situation (no phone access, forgotten password). They might verify your identity using other means (passport, ID number, security questions).
- Visit an ENFP office: Visit the nearest ENPF branch or government services center (e.g., Halyk Bank branches that cooperate with ENFP or Public Service Centers "TsON") in person with your official ID. They can help you reset your password or provide an official extract.
4. Use Trusted Third Party Assistance
If you have authorized a trusted representative or a family member with Power of Attorney or proxy rights linked to your account, they may assist you in obtaining extracts or password recovery.
Important Notes:
- Enforcement actions cannot be applied to pension savings for debt repayment.
- Mandatory pension contributions in Kazakhstan are to be paid by contributors through their employer. However, if an employed individual's employer has not been paying their salary due to the COVID-19 pandemic, they cannot independently pay the mandatory pension contributions for previous months.
- Pension savings in Kazakhstan cannot be seized for debt repayment.
- Kazakhstan's pension legislation does not specify who can receive the pension of a deceased relative.
For specific contact details or office locations, consider visiting official ENPF or egov.kz websites or government service centers in Kazakhstan.
- To manage your personal-finance matters related to your ENPF account, consider leveraging the e-government portal at egov.kz.
- If you cannot reset your ENPF password via SMS due to a lack of access to your phone number, try using email or security questions for password recovery, or contact ENFP support for assistance.
