GPSSA Board assesses advancements in strategic plan and escalating pension figures during the Q1 2025 meeting
The General Pension and Social Security Authority (GPSSA) in the UAE is making significant strides in its efforts to streamline pension and social security processes, as was discussed during the second board meeting of 2025 chaired by Mubarak Rashed Al Mansoori.
The meeting, which took place this month, focused on strategic developments, financial updates, and key performance indicators (KPIs). Updates were also presented from four key committees: Internal Audit and Risk, Development and Improvement, Investment, and HR and Remuneration.
One of the key objectives of this digital transformation is to automate the registration of Emirati and GCC nationals, the automatic generation and disbursement of end-of-service gratuity, the automatic registration of companies, and the automatic updates of insured data. These measures aim to eliminate non-automated processes in the mainland UAE, improving efficiency and reducing administrative burdens for employers and the GPSSA.
However, the exact timeline for the official implementation of this system has not been disclosed by the GPSSA yet. In the meantime, free zone companies will continue to follow non-automated online processes during this transition.
In terms of KPIs and strategic objectives, there is no direct mention of GPSSA's KPIs or strategic objectives for 2025. However, based on the automation efforts and regulatory requirements such as employer registration and prompt employee enrollment, the implicit KPIs likely focus on timeliness and accuracy of employee registration, efficiency in disbursing end-of-service benefits, reduction in manual processing and application errors, and enhancing digital transformation and service delivery speed.
The meeting also addressed other important matters, including the approval of the previous meeting's minutes, the review of additional agenda items supporting GPSSA's ongoing efforts to enhance service delivery, and the approval of the financial performance report for February 2025.
Notable figures from the meeting include a slight decrease in the number of beneficiaries for March 2025 to 8,325, down from 8,338. On the other hand, the number of registered employers for March 2025 increased significantly to 19,980, compared to 15,615 a year earlier. The number of active contributors also saw a significant increase, rising to 154,619, up from 125,891 in March 2024. Pensions paid out in March 2025 reached AED536.4 million, marking a year-on-year increase of nearly AED57 million.
Despite these updates, no new information was given about the financial performance report for March 2025 or the progress of the committees: Internal Audit and Risk, Development and Improvement, Investment, and HR and Remuneration. Additionally, no further updates were provided regarding the Ma'ashi digital platform.
The GPSSA's strategic focus in 2025 lies in digital transformation via automation of pension and social security services, which itself acts as a performance benchmark to improve service delivery, accuracy, and compliance. The explicit KPIs were not provided in the sources but can be inferred around these automation and compliance goals.
Investment in sustainability and digital transformation is a priority for the GPSSA, as evidenced by their focus on automating processes during the second board meeting of 2025. The Investment committee, one of the four key committees, would undoubtedly play a significant role in financing these developments. As the implementation timeline for the automation system isn't disclosed yet, finance must be directed strategically to ensure the seamless transition for free zone companies following non-automated online processes. The strategic objectives for 2025, while not explicitly stated, could include timely and accurate employee registration, efficient disbursement of end-of-service benefits, and a reduction in manual processing errors to enhance digital transformation and service delivery speed.
