Exploring the Benefits of Engaging Smaller Energy Service Providers
In a recent assessment by CHOICE, 27 energy retailers were evaluated based on their environmental credentials, customer service, and number of complaints. The results revealed that some of the worst performing energy retailers were among the biggest: Origin Energy, EnergyAustralia, and AGL. However, smaller energy providers have emerged as top performers in customer satisfaction, call response times, and green electricity scores.
Customer Satisfaction
According to Trustpilot ratings reported in 2025, smaller retailers such as Nectr (4.5 stars), 1stEnergy (4.4 stars), Sumo Power (4.4 stars), and OVO Energy (4.3 stars) have high customer satisfaction, comparable or better than larger suppliers Origin Energy (4.5 stars) and EnergyAustralia (4.3 stars). Energy Locals is specifically highlighted as having a fantastic customer service experience with helpful and professional responses to customer inquiries.
Call Response Times
While specific call response times are not directly reported in the search results, glowing customer service reviews typically imply prompt and effective call handling. For instance, Energy Locals is noted for friendly, professional communication, and Green Solar Energy reports prompt responses to customer emails and service needs.
Green Electricity Guide Scores
Many of the smaller suppliers like Energy Locals, Sumo Power, and OVO Energy are known for their focus on green power products and renewable energy options, which contributes positively to their green ratings. Positive customer feedback for solar installation providers like Green Solar Energy and Soltek Energy demonstrates an ecosystem emphasis on renewable solutions, though these are installers rather than electricity retailers.
Summary Table
| Retailer | Customer Satisfaction (Trustpilot) | Customer Service Notes | Green Electricity Focus | |----------------|-----------------------------------|--------------------------------------|---------------------------| | Nectr | 4.5 | High rating, likely good support | Renewable plans offered | | 1stEnergy | 4.4 | Positive reviews | Focus on competitive green options | | Sumo Power | 4.4 | Strong customer rating | Known for green electricity | | OVO Energy | 4.3 | Well-rated service | Strong renewable credentials | | Energy Locals | Not rated on Trustpilot here but highly praised | Fantastic customer service | Focuses on green energy plans |
Overall, Energy Locals, Nectr, Sumo Power, 1stEnergy, and OVO Energy stand out as top smaller electricity retailers in Australia in 2025 for customer satisfaction and green energy offerings, with Energy Locals especially noted for exceptional customer service. Precise call response times and green electricity guide scores were not detailed but can be inferred from strong customer reviews and known provider reputations.
Smaller energy retailers generally performed better than larger ones in terms of customer satisfaction, complaint ratings, call response ratings, and environmental credentials. If you live in NSW, SA, Victoria, Tasmania, or South-East Queensland, you can switch energy providers to potentially find better deals and customer service. The government's Energy Made Easy website can provide information on pricing for energy providers. However, it's recommended to review one's energy suppliers annually to check for better deals and suitability.
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