Energy specialists from EnergosbyT Plus conducted surprise inspections on debtors in Nizhny Novgorod
In Nizhny Tagil, energy provider EnergoSbyt Plus carried out a comprehensive raid to address outstanding utility bills. The operation involved visits to 49 buildings and 750 apartments.
This tactic, regularly employed by EnergoSbyt Plus staff across the cities they serve, aims to communicate with non-payers, establish the reasons behind their debt, and propose feasible solutions. During the visit, 13 customers settled their debts while two others applied for installment plans. However, some customers were reluctant to engage in dialogue, leading to power disruptions for 128 indebted individuals—99 of whom were repeat offenders, who had been previously warned.
The total unpaid electricity debt of Nizhny Tagil residents towards EnergoSbyt Plus amounted to 36.4 million rubles. Funds collected are geared towards ensuring continuous, high-quality power supply, a priority for energy providers engaging with defaulters. To assist customers facing financial hardship, EnergoSbyt Plus offers installment plans.
For customers who prefer remote interaction, online services are readily available. These include the company's website (ekb.esplus.ru), personal client cabins, and the "EnergoSbyt Plus" smartphone app on Google Play and AppStore.
Effective management of unpaid utility bills by energy providers often involves a combination of various strategies. These include regular bill reminders, clear invoicing, flexible payment options, discounts for prompt payment, customer segmentation, legal notices, community assistance programs, technological solutions, and accessible customer support. By implementing these strategies, energy providers are able to maintain a positive customer relationship while effectively managing their outstanding debts.
The industry of energy provision, represented by EnergoSbyt Plus, acknowledges the significance of the finance sector in addressing business challenges, such as outstanding utility bills, as demonstrated in Nizhny Tagil. To mitigate such issues, the company offers installment plans and uses technological solutions to facilitate smooth payment processes.
